Privacy policy

Privacy Policy

At Noviare, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

1. Information We Collect

We may collect the following categories of data:

Personal Data
This includes your name, email address, phone number, billing and shipping address, and payment-related information when you place an order.

Usage Data
Information such as your IP address, browser type, device information, and how you interact with our website.

Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze traffic, and personalize content and advertisements.

2. How We Use Your Data

We process your personal data for the following purposes:

  • To process and deliver your orders
  • To provide customer support
  • To send order confirmations and shipping updates
  • To send marketing communications, where consent has been given
  • To improve our website, products, and services
  • To prevent fraud and ensure security
  • To comply with legal obligations

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds:

Performance of a contract when processing your orders
Legal obligations for accounting and tax purposes
Legitimate interests to improve our services and prevent fraud
Consent for marketing communications and cookies

4. Data Retention

We retain your personal data only for as long as necessary:

Order and financial data: up to 7 years (to comply with legal obligations)
Marketing data: until you withdraw consent
Customer service data: as long as necessary to resolve your request

5. Data Protection

We implement appropriate technical and organizational measures to protect your personal data. Payment information is processed securely via third-party providers and is not stored on our servers.

6. Sharing of Data

We do not sell your personal data. We may share your data with:

Shopify (our e-commerce platform provider)
Payment providers and shipping partners
Advertising platforms such as Meta Ads, Google Ads, and Pinterest Ads
Service providers that support website functionality and analytics
Authorities when required by law

7. International Data Transfers

Some of our partners, such as Shopify, Google, and Meta, may process data outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

8. Your Rights

You have the right to:

Access your personal data
Correct or delete your data
Withdraw consent at any time
Object to certain types of processing
Request data portability

To exercise your rights, contact us at support@noviare.co

9. Cookies

We use cookies and similar technologies to enhance your browsing experience and deliver personalized advertising. A cookie banner is presented upon your first visit, allowing you to manage your preferences.

You can also manage cookies through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

11. Contact

For any questions regarding this Privacy Policy or your personal data:

Email: support@noviare.co

Data Protection Officer (DPO): management@noviare.co

12. Company Information

Noviare
Keizersgracht 520 H
1017 EK Amsterdam
Netherlands

Chamber of Commerce (KvK): 97995177